Hotel Blue Star Cancun

The room suffered from cleanliness issues. The bath took an hour to fill and the shower produced almost no water. There were problems with the television's sound, and despite notifying them twice, no solution was provided.

I find it a well-equipped place to stay. Its location is decent, close to Kukulkan. The staff is flexible, excellent. All in all they offer exceptional service;)))

Fairly nice stay, as always. Unique and clean property, special atmosphere. Big, amazing unit with twin beds, and kind staff. Marvellous, decent location easy to get taxis everywhere else. Also - so close to downtown Cancun or the main tourist area, restaurants and souvenir stores and taxi services and the beach. Excellent and brilliant food for breakfast...

The staff was very friendly and helpful.

it is an exceptionally comfortable and quiet property located in downtown cancun district close enough to the beach, park, shopping centre and airport within 20min, downtown cancun or the main tourist area and supermarket.

Extremely spacious and very pretty rooms with comfortable beds, and great pool.

Wi-Fi was horrible.

Positive, The place featured a decent-sized room with two comfortable double beds and effective air conditioning. The pool was a refreshing escape from the heat, and I loved how attentive the staff were while I relaxed poolside. Plus, I could easily stroll to the commercial area within about 20 minutes.

Room was spacious, but the bathroom had a sewage smell.

Absolutley dissapointed in my stay! The breakfast? More like a sad plate of fruit and cereal-don't even think about anything else unless you're ready to pay. I woudl ve been happier with even a complimentary drink to make up for it, but nothing.

This place. The pool was fantastic for the kids, and we loved the location since it was close to Beto Avila Baseball Stadium. We even got to enjoy some local beach time too with our service dog.

In my wife's opinion, the room cleanliness could use some improvement.

Poor cleanliness in room but appealing outdoor design and decent breakfast choices.

clean pool, great breakfast, poor cleanliness.

The King Suite with Spa Bath was spacious and cozy. The air conditioning worked well, a lifesaver in the heat. Had great counter space, and the decor was nice. The breakfast included was decent, offering cereal and toast, but anything extra cost. The stay was nice for a relaxing getaway!

Couple seeking simplicity

The room was simple and cozy, but hot water was great and the counter space was more than enough. We had a bit of fun in the pool, it was clean and warm, a nice escape during the heat of the day.

It wasn't cheap but the experience was still acceptable.

Great service with a warm welcome drink. Spacious room with effective air conditioning and a beautiful pool area. Perfect for relaxing after a day of exploring nearby beaches 🏖️🌞

cleanliness could improve.

The room came with effective air conditioning and offered good counter space. Staff were really great. Location was pretty decent, easy access to the ADO bus station and other spots.